GoLando

    Report a repair by text

    0:59 · For tenants · Video 19 of 19

    No sound: each step is captioned on screen, and written out below.

    Text what's wrong to your landlord's GoLando number, send a photo, and pick a visit time. Reply YES once it's fixed.

    What the video shows

    1. When you're added, your landlord's GoLando number texts you.
    2. Save it. That's where repairs go.
    3. Text what's wrong and where.
    4. GoLando opens a request and asks for a photo.
    5. Send a photo if you can.
    6. Answer a few quick questions.
    7. Then GoLando finds a technician.
    8. When one accepts, you get two times.
    9. Reply 1 or 2, and your visit is booked.
    10. Say if they can come in while you're out.
    11. After the visit, reply YES if it's fixed.
    12. Reply STATUS anytime for an update.
    13. Gas, fire or flooding? Say so in your text.
    14. Your landlord is alerted at once. In danger? Call 911.