Maintenance requests by text
Tenant maintenance requests, by text message.
Tenants text a problem to one number, the way they'd text anyone. There's no app and no portal password. GoLando takes it from there, and the conversation is kept with the request.
- No app to download
- Photos and video by text
- STOP, HELP and START handled
- Tenant: The kitchen sink is leaking under the cabinet. Photo attached.
- GoLando: Thanks, request #1044 is open. Is it dripping all the time, or only when the tap is on?
- Tenant: Only when the tap is on.
- GoLando: Please avoid using that sink for now. I've sent the job to a plumber and will text you times to choose from.
The tenant's side
What your tenants see
A welcome text
When you add a tenant, GoLando can send them a welcome text and email with the number to use.
They text the problem
In plain English, at any hour, with photos or a short video if it helps.
GoLando replies
It asks a few questions, suggests safe checks for simple problems and confirms the request.
They pick a time
When a vendor proposes times, the tenant picks one by text or from a link.
Reminders and follow-up
A reminder with a calendar link before the visit, then an "is it fixed?" check afterwards and a quick rating.
Why text
Easier for tenants, and nothing gets lost
Tenants actually use it
Texting is what tenants already do. There's nothing to install or log in to, and a web portal is there for tenants who prefer one.
A record, not a phone thread
Texting a landlord's own phone leaves no trail. With GoLando, the messages about each request are stored with it in your dashboard's SMS inbox.
Emergencies stand out
Hazards are spotted in the text itself and flagged to you immediately, with safety steps sent to the tenant.
Sensible hours
Most non-urgent texts that would land between 9 p.m. and 6:30 a.m. wait until morning. Urgent ones don't wait.
Compliance
Opt-outs and consent, built in
- STOP, UNSUBSCRIBE and similar keywords opt a tenant out immediately. START or UNSTOP opts them back in, and HELP replies with contact details.
- At sign-up you confirm you have consent to text the tenants and vendors you add.
- Automated texts are included in every plan, with no per-message charges.
Frequently asked questions
Do tenants need to download an app?
No. They text a phone number. A tenant web portal is also available for anyone who prefers it.
Can tenants send pictures?
Yes. Photos and short videos sent by text are attached to the request.
What if a tenant texts at 2 a.m.?
GoLando replies straight away. Emergencies are flagged to you immediately; routine requests are logged and vendors are contacted from 7 a.m. Atlantic time.
Can I send a message to a tenant through GoLando?
Yes. Text GoLando your message and it relays it to the tenant by SMS. Messages written in the dashboard aren't texted to tenants.
What languages are supported?
English.