AI maintenance coordination
An AI maintenance coordinator that works by text.
GoLando's AI handles the most repetitive part of property maintenance: talking to the tenant, working out what's wrong, fixing what can safely be fixed, and getting the right vendor booked when it can't. You set the rules and keep the final say on money and emergencies.
- Safety rules built in
- You approve anything over your limit
- Every conversation on record
- Tenant: Half the kitchen outlets stopped working.
- GoLando: Thanks, that's request #1043. Can you get to your electrical panel? A tripped breaker usually sits in the middle position.
- Tenant: Found one in the middle. Flipped it and they work again!
- GoLando: Great, I've marked it resolved. If it trips again, text me and I'll book an electrician.
How it works
What happens when a tenant texts
Understands the request
The AI reads the tenant's message, works out the trade, such as plumbing, electrical or heating, and opens a maintenance request.
Asks the right questions
Where the problem is, how long it's been happening, what the tenant has already tried, and a photo or short video if it would help.
Checks for danger first
Gas, fire, sparking, carbon monoxide and active flooding skip troubleshooting and go straight to you as an emergency. The tenant gets safety steps for that hazard, including when to leave and call 911.
Troubleshoots what's safe
For simple problems it walks the tenant through checks and reviews their photos. Unsafe steps are filtered out, and troubleshooting stops if a photo shows a hazard. If the problem is solved, there's no call-out to pay for.
Hands off to a vendor
When a pro is needed, GoLando offers the job to your vendors in your order, applies your approval limit and books a time with the tenant.
Follows through
Reminders before the visit, nudges to anyone who goes quiet, an "is it fixed?" check afterwards, a rating, and a check-in a week later.
Human in the loop
Where people stay in control
Money
Prices above your hidden approval limit always come to you to approve, counter or decline.
Emergencies
The AI flags emergencies to you immediately, with safety steps for the tenant, and you choose who to send.
Overrides
Reassign a job, pause a vendor, or cancel or close a request from the dashboard. By text you can approve or decline a price, pick a quote, cancel a request or have GoLando relay a message to the tenant.
Visibility
The texts with tenants and vendors about each job are kept with its request in your dashboard's SMS inbox.
Limits
What the AI won't do
- Troubleshoot a hazard. Gas, fire, sparking, carbon monoxide and flooding go straight to you.
- Approve a price above your limit.
- Contact vendors overnight for routine work. They're contacted from 7 a.m. Atlantic time.
- Replace your property management software. Leases and accounting stay where they are.
Tenant conversations are in English.
Frequently asked questions
Is this a chatbot?
It's a coordinator that works by text. Beyond replying, it opens and updates maintenance requests, offers jobs to vendors, books visits and follows up, within the limits you set.
What if the AI can't fix the problem?
It hands the job to a vendor. Troubleshooting is only tried for simple issues a tenant can safely check.
Which AI models does GoLando use?
Models from OpenAI and Anthropic. Our privacy policy lists every service provider that processes data.
Can tenants send photos?
Yes. Photos and short videos sent by text are attached to the request, and the AI reviews the photos while troubleshooting.
Keep reading
- For property managers The coordinator's workload, step by step, and what stays with your team.
- Requests by text What your tenants see, from the first text to the rating.
- Vendor dispatch Offers, approval limits, scheduling and follow-up, by text.
- Book a demo See a tenant conversation run from first text to booked vendor.