GoLando

    What happens when a tenant texts in

    1:38 · Everyday work · Video 9 of 11

    No sound: each step is captioned on screen, and written out below.

    Follow one repair from a tenant's first text to a closed job, without you sending a single text.

    What the video shows

    1. Tenants text your GoLando number. No app to download.
    2. GoLando opens a request right away and asks for a photo.
    3. Photos and videos go straight onto the request.
    4. A few quick questions come first, in case there's an easy fix.
    5. No easy fix? GoLando lines up a plumber and tells your tenant.
    6. In Maintenance, the request is already there, marked New.
    7. Open it for the tenant's words, the photo, the category and priority.
    8. Your Coverage plumber gets the job by text. No app for them either.
    9. They reply with a price. It's within your $500 budget, so it's approved.
    10. They accept, and send two times that work for them.
    11. The request moves to In Progress.
    12. Your tenant gets the times and picks one.
    13. GoLando books it, with a calendar link.
    14. Then it asks whether the plumber can come in if no one's home.
    15. Now it's Scheduled.
    16. The plumber and the tenant's answer about entry are on the request.
    17. When the plumber marks it done, GoLando asks your tenant: is it fixed?
    18. A yes, a rating, and the job is closed.
    19. It lands in Resolved. You didn't send a single text.
    20. Every message is in the SMS Inbox if you want to read along.
    21. Texted after hours? Routine and urgent jobs wait until 7 a.m.